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Terms & Conditions

Website Terms & Conditions

Last updated: April 2025

Welcome to the official website of Advanced Client Care (ACC). By visiting or using our website (https://www.advancedclientcare.org), you agree to the following terms. Please read them carefully.

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1. Who May Use This Website

This website is intended for individuals 18 years or older residing in the United States. By using this site, you confirm that you are of legal age and are accessing it for lawful purposes.

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2. Telehealth Service Eligibility

Advanced Client Care offers virtual therapy to clients ages 11 and up in approved U.S. states. Services are subject to therapist availability, state licensing regulations, and client eligibility after intake.

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3. Payments & Pricing

All services must be paid in full prior to each session unless otherwise agreed. We accept payment via secure online invoicing. Pricing and availability may change without notice. Please visit our Pricing Page for details.

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4. Changes to Services

ACC may update, expand, or discontinue aspects of our services, including pricing, insurance partnerships, or clinician availability, at any time without prior notice. We are committed to transparency and will update our site accordingly.

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5. Intellectual Property

All content on this site—including copy, visuals, graphics, logos, blog posts, PDFs, and downloadable resources—is the property of Advanced Client Care and protected by copyright and intellectual property laws. You may not reproduce, copy, or redistribute our content without express written permission.

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6. Warranties & Liability

Our services are provided "as is." While we strive for accuracy and accessibility, we make no warranties regarding the availability, completeness, or reliability of website content. Use of the site and telehealth services is at your own risk. ACC is not responsible for any damages resulting from misuse, loss of data, or interruption in service.

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7. User Conduct

You agree not to misuse this website or interfere with its functionality. Unauthorized attempts to access secure areas, submit false information, or impersonate others are strictly prohibited.

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8. Account Suspension or Termination

ACC reserves the right to suspend or terminate your account or access to our services at any time if we suspect misuse, violations of these terms, or behavior deemed harmful to clients or staff.

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9. Third-Party Links

Our site may include links to external websites. ACC is not responsible for the content, privacy practices, or availability of these third-party sites.

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10. Privacy

Your data is handled in accordance with our [Privacy Policy]. Personal information submitted through contact forms or appointment requests is stored securely and used only for communication and service-related purposes.

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If you have any questions about these terms, feel free to contact our team at:
📧 acc@advancedclientcare.org | 📞 561-779-0748

By continuing to use our website, you acknowledge and accept these terms. We appreciate your trust in Advanced Client Care.

Practice Terms & Conditions

Last updated: April 2025

Welcome to Advanced Client Care (ACC). Our goal is to provide a seamless and secure experience for all clients. Please review the following terms and conditions to understand your rights, responsibilities, and our procedures.

1. Identity Verification

All new clients must provide a valid photo ID (e.g., driver’s license or other government-issued ID) before beginning services.

2. Confidentiality

Your privacy matters. All counseling sessions are confidential, with a few exceptions required by law:

  • Suspected abuse of children, elders, or dependent adults
     

  • Threats of harm to yourself or others
     

  • If the counselor believes someone’s mental condition renders them gravely disabled​.

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Information may only be released with your written permission, unless legally required. Online counseling is protected by the same confidentiality laws as in-person care.

3. Sessions & Technology

All sessions are conducted via Google Meet on a secure, HIPAA-compliant platform.

  • You'll receive your session link by email.
     

  • We recommend using Google Chrome or the Google Meet app.
     

  • Clients are responsible for their own internet connection, devices, and login security.
     

If technical issues occur, sessions may shift to a phone call.

4. Payments & Insurance

  • You’ll receive a benefits summary and invoice before your first session.
     

  • Payment is due 24 hours prior to your appointment.
     

  • We accept credit/debit cards through a secure invoice link.
     

  • If a session is canceled or missed, your payment will be credited to the next session or refunded upon request.
     

Note: Final coverage decisions are made by your insurance provider. Non-covered services are your responsibility.

For billing questions, contact:
📧 billing@advancedclientcare.org | 📞 561-701-3155

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5. Cancellations & No-Shows

We understand emergencies happen. However, a $50 fee applies if:

  • You cancel with less than 24 hours' notice (non-emergency), or
     

  • You do not attend your session.
     

Fees must be paid before future appointments can be scheduled.

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6. Session Recordings

Recording any portion of your session (audio or video) is strictly prohibited.

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7. Clinical Limitations

ACC does not provide crisis-based care.
Online therapy may not be suitable for clients experiencing:

  • Active suicidal or homicidal thoughts
     

  • Psychosis or manic episodes
     

  • Severe substance dependence
     

If you're in crisis, please call 911, the Suicide Prevention Lifeline (988), or visit your nearest emergency room.

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8. Service Discharge

Clients may be discharged from care if:

  • They miss 3 consecutive sessions
     

  • There is no contact for 30 days
     

  • ACC is unable to reach the client after 3 attempts
     

9. Document Requests

Clinician-completed external documents (e.g., FMLA, disability paperwork) may incur a service fee. Please contact our office at 📞 561-779-0748 for details.

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Visit our Accessibility page here

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